Here are the best job titles for each example:
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Ana analyzes applications and talks with people who are applying for government assistance. Her job title is best described as Caseworker or Application Reviewer.
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Donald organizes records, answers phones, and creates reports for a city council. His job title is best described as Administrative Assistant or City Clerk.
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Kim sorts letters and packages and delivers them to homes and businesses. His job title is best described as Mail Carrier or Postal Worker.