The correct explanation for why the total momentum of the soccer balls before and after the collision may not be the same is:
The system has external forces, such as friction and air resistance, acting on it.
In an isolated system without external forces, the law of conservation of momentum states that the total momentum before a collision should equal the total momentum after the collision. However, if there are external forces, like friction from the ground and air resistance, they can affect the momentum of the soccer balls, causing a difference in the total momentum before and after the collision.