Translate the objectives into work plans of at least three weeks with the routine tasks; time-frames and the responsible person/s. Prioritize the tasks and indicate the level of urgency (high; medium and low).

Answer 1

Objective 1: Increase customer satisfaction through improved service delivery.

Week 1:
- Review current customer feedback and identify areas for improvement (responsible person: Customer Service Manager, urgency: high)
- Create an action plan with specific goals and timelines for improving service delivery (responsible person: Customer Service Manager, urgency: high)

Week 2:
- Train customer service staff on best practices for handling customer inquiries and complaints (responsible person: Training Manager, urgency: medium)
- Implement new customer feedback system to gather real-time data on customer satisfaction (responsible person: Customer Service Manager, urgency: high)

Week 3:
- Analyze data from customer feedback system and make necessary adjustments to service delivery processes (responsible person: Customer Service Manager, urgency: high)
- Follow up with customers who have provided feedback to ensure their concerns have been addressed (responsible person: Customer Service Manager, urgency: medium)

Objective 2: Increase employee engagement and morale to reduce turnover rates.

Week 1:
- Conduct an employee survey to gather feedback on current engagement levels and identify areas for improvement (responsible person: HR Manager, urgency: high)
- Hold a team-building event to boost morale and increase collaboration among employees (responsible person: Team Leader, urgency: high)

Week 2:
- Review survey results and create an action plan to address key areas of concern (responsible person: HR Manager, urgency: high)
- Implement new employee recognition program to reward high-performing individuals and teams (responsible person: HR Manager, urgency: medium)

Week 3:
- Monitor employee engagement levels through follow-up surveys and informal feedback sessions (responsible person: HR Manager, urgency: medium)
- Conduct exit interviews with departing employees to gather insights on reasons for leaving and identify potential areas for improvement (responsible person: HR Manager, urgency: high)

Objective 3: Improve operational efficiency and productivity to reduce costs.

Week 1:
- Conduct a comprehensive review of current operational processes to identify inefficiencies and bottlenecks (responsible person: Operations Manager, urgency: high)
- Create a task force to streamline workflow and improve communication between departments (responsible person: Operations Manager, urgency: high)

Week 2:
- Implement new project management software to track progress and improve coordination between team members (responsible person: IT Manager, urgency: medium)
- Hold training sessions for employees on new processes and software tools (responsible person: Training Manager, urgency: medium)

Week 3:
- Monitor key performance indicators to track improvements in operational efficiency (responsible person: Operations Manager, urgency: high)
- Conduct a cost-benefit analysis to measure the impact of efficiency improvements on overall business performance (responsible person: CFO, urgency: high)