This is set up for my interview class and I just need some help .. please and thank you.

Question

You are encountered with a guest who is upset and clearly has a complaint.. what do you do?

&

You see a co-worker receiving food without paying for it.. what do you do?

Answer 1

For the first situation, I'd listen carefully, take notes, and try to calm down the guest. Then I'd take appropriate action.

What do you think about the second situation?