This is Lucy Jordan. She's been married to Leon Jordan for 25 years. They've been coming to the same office for 25 years to do their taxes. Leon is at work and cannot attend the tax prep appointment. Lucy has brought her driver's license, Leon's Indian tribal ID, and a copy of his W-2. She is expecting a refund and wants to get a Refund Transfer with direct deposit to pay for her fees. Does Lucy have sufficient documentation in order to complete the transaction?

Question

A.) Lucy and Leon have sufficient documentation to meet compliance requirements even without him being present.
B.) The Tax Professional can let Lucy complete the e-Signature process on Leon's behalf so that the Refund Transfer can be processed in one visit.
C.) The Tax Professional can sign on behalf of Leon because he's done the return for so long and knows the clients won't mind.
D.) Lucy needs to have a power of attorney for Leon; or Leon needs to come into the office and sign the documents at another time before transmittal with appropriate ID.

Answer 1

The correct answer is:

D.) Lucy needs to have a power of attorney for Leon; or Leon needs to come into the office and sign the documents at another time before transmittal with appropriate ID.

This is because, to represent someone else in tax matters and to sign documents on their behalf, a power of attorney is typically required. Since Leon is not present, Lucy cannot complete the transaction without this document or Leon's signature at a later date.

Answer 2

Offering financial products to consumers requires awareness of certain consumer protection deposit and credit laws, and how they apply to your job tasks.
TRUE
FALSE

Answer 3

TRUE

Offering financial products to consumers does require awareness of various consumer protection deposit and credit laws, as these laws are designed to protect consumers in financial transactions and ensure fair treatment. Understanding these regulations is essential for compliance and ethical conduct in the financial services industry.

Answer 4

Emerald Financial Services, an affiliate of H&R Block, supervises oversight of the retail office network by conducting:
A.) Associate investigations, using hidden cameras, and installing keyboard logging software.
B.) Revealed audits, mystery shops, and full audits.
C.) Associate training, partnering with government agencies, and shopping competitor tax locations.
D.) None of the above.

Answer 5

The correct answer is:

B.) Revealed audits, mystery shops, and full audits.

Emerald Financial Services conducts these activities to ensure compliance and maintain the quality of service in their retail office network.

Answer 6

Tabitha Crowne is a new Team Leader at a busy tax office. A gentleman comes in the office and presents a letter stating that he is to conduct a revealed audit on behalf of H&R Block. What should Tabitha do?
A.) Tabitha should allow the Reviewer to proceed without checking the validity of the audit.
B.) Tabitha should contact her manager and Incident Management immediately about the situation.
C.) Tabitha should follow the Office Visitor Policy and verify the validity of the audit before allowing it to proceed.
D.) Tabitha should have received advance notice of the audit.

Answer 7

The correct answer is:

C.) Tabitha should follow the Office Visitor Policy and verify the validity of the audit before allowing it to proceed.

It's important for Tabitha to ensure the validity of the audit request by following established protocols to maintain security and compliance within the office.

Answer 8

Jordan Hernandez is a Tax Professional working in a large office. As she is walking to the break room, she sees a stack of completed tax returns and other client data on an empty workstation where other clients could gain access. What should Jordan do?
A.) Jordan should ignore the situation. They are not her files.
B.) Jordan should immediately secure the files in a locked location and ask her Team Leader about them.
C.) Jordan should place the documents in the locked shred bin for destruction.
D.) None of the above.

Answer 9

The correct answer is:

B.) Jordan should immediately secure the files in a locked location and ask her Team Leader about them.

It is important to protect client data and maintain confidentiality, so securing the files and informing her Team Leader ensures that proper protocols are followed.

Answer 10

The person who is granted authority by the Principal to act on their behalf using a power of attorney is called a _______________.
A.) Appointee
B.) Attorney in Fact
C.) Agent
D.) All of the above
E.) None of the above

Answer 11

The correct answer is:

D.) All of the above

The person who is granted authority by the Principal to act on their behalf using a power of attorney can be referred to as an Attorney in Fact, Agent, or even Appointee, depending on the context and legal terminology used.