Asked by sharon

The university computer lab has 10 computers which are constantly being used by students. Users need help from the one lab assistant fairly often. Students ask for help at a Poisson rate of an average of 4 requests per hour for any one computer. the assistant answers questions as quickly as possible and the service time follows an exponential distribution with mean of 1 minute per help session. What is the probabilty that a student will not get instant help?
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