You're absolutely correct! In an endothermic process like the activation of an ice pack, the system absorbs heat from its surroundings, resulting in a cooler environment. When the ice pack is cracked, it typically signifies a chemical reaction (often involving salts like ammonium nitrate or calcium ammonium nitrate) that requires heat to proceed. This heat is drawn from the surrounding area, leading to a drop in temperature.
As a result, both the ice pack and its surrounding environment feel cooler. This principle is commonly applied in ice packs used for injuries, as the cooling effect helps to reduce swelling and pain. The endothermic nature of the reaction is crucial for its effectiveness in providing relief.