The customer service department of a company found that the relationship between the number of minutes a customer spends on hold when telephoning and the customer's level of satisfaction on a 10-point scale can be approximated by the equation y=10−0.1x

Question

, where x
is the number of minutes on hold and y
is the level of satisfaction. What does 0.1 represent in the equation?
A
the number of minutes on hold it takes for the customer's level of satisfaction to decrease by 1 point

B
the number of minutes on hold it takes for the customer's level of satisfaction to increase by 1 point

C
the number of points that the customer's level of satisfaction decreases for every 1 minute on hold

D
the number of points that the customer's level of satisfaction increases for every 1 minute on hold

Answer 1

C. The 0.1 represents the number of points that the customer's level of satisfaction decreases for every 1 minute on hold.