SUSAN STAMBERG: How do you say diary in Dutch

Question

Ms. MIEP GIES: Dagboek.

STAMBERG: Dagboek? Oh, daybook.

Ms. GIES: Yes. Daybook.

STAMBERG: Dag?

Ms. GIES: Yes.

—"Woman Who Helped Hide Anne Frank Dies At 100,"
Teri Schultz

In this part of the audio report, which active listening techniques does Susan Stamberg use? Check all that apply.

asking questions
paraphrasing
taking notes
focusing on the person talking
talking to someone else

Answer 1

In the provided excerpt, Susan Stamberg uses the following active listening techniques:

• Asking questions: She asks "How do you say diary in Dutch?" and follows up with "Dag?" to clarify.

• Focusing on the person talking: She is engaged in the conversation with Ms. Gies and pays attention to her responses.

The other techniques (paraphrasing, taking notes, talking to someone else) are not evident in this excerpt. So the correct techniques are asking questions and focusing on the person talking.