When creating survey questions, it's essential to consider the type of responses you want to gather. Here’s a brief overview of each type of question:
-
Open-ended answers: These questions allow respondents to provide free-text responses. They are great for gathering detailed, qualitative insights but can be harder to analyze quantitatively. Example: "What do you like most about our service?"
-
Closed answers: These questions provide specific response options for respondents to choose from, making them easier to analyze statistically. Examples include multiple-choice questions and yes/no questions. Example: "How satisfied are you with our service? (Very satisfied, Satisfied, Neutral, Unsatisfied, Very unsatisfied)"
-
Transitional answers: This is not a standard category in survey question types, but it might refer to questions that transition between topics or ask about different phases of a respondent's experience. For instance, “Before using our service, how would you rate your experience? After using our service, how has that changed?”
-
Detailed answers: Similar to open-ended answers, these questions prompt respondents to provide more elaborate responses, often requiring them to reflect on their experiences or opinions. Example: "Can you describe a specific instance where our service exceeded your expectations?"
When designing your survey, think about your objectives and choose the appropriate types of questions to gather relevant and actionable feedback.
1 answer