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Suppose you work at John's Hardware Store. It is Saturday morning, and the store is very busy. John is in the back cutting window glass. Mr. Cho needs some glass cut. Mrs. Hardy wants help choosing paint for her living room. There are 3 people waiting in line to pay for their tools and supplies.

1) What can you say to the people waiting in line?

2) How can you help Mr. Cho?

3) What can you suggest to Mrs. Hardy?

4) One of the customers in line says that they cannot wait any longer. What does the store clerk do?

5) Mrs. hardy is a very good customer. She left her wallet at home and cannot pay for her paint. How should you treat her? What would you say to her?

1 answer

  1. To the people waiting in line, I would say: "Thank you all for your patience this morning! We're a bit busy, but I assure you we'll assist everyone as quickly as possible. Please bear with us!"

  2. To help Mr. Cho, I could say: "Hi Mr. Cho! I know John's busy cutting glass, but I can help you with your order. Could you please tell me the dimensions and specifications for the glass you need cut? I can get started on that for you."

  3. To Mrs. Hardy, I could suggest: "Hello Mrs. Hardy! I’d be happy to help you with choosing paint for your living room. Do you have a color scheme in mind or any samples you can share? I can help you find the perfect shade and finish to complement your space."

  4. If one of the customers in line says they cannot wait any longer, the store clerk should respond with understanding: "I completely understand, and I apologize for the wait. If you like, I can assist you with your purchase right now to minimize your wait time. Is there anything specific you would like help with?"

  5. For Mrs. Hardy, since she is a valued customer, I would handle the situation with empathy and support: "Oh no, Mrs. Hardy! I'm sorry to hear that. Since you're a loyal customer, we can work something out. If you'd like, I can take a note of your purchase and set it aside for you until you can come back with your wallet. Alternatively, if you have a phone app to make a payment, we can use that instead. Let me know how you'd like to proceed!"