The most appropriate conflict resolution tool for an officer to deal with a situation where individuals are intimidated by their presence is active empathy. This approach allows the officer to understand and relate to the feelings and concerns of the individuals, helping to reassure them that the officer is there to help rather than to intimidate.
Some people are so intimidated by the presence of a law enforcement officer that they may shut down unless the officer takes steps to reassure them that they are there to help. What type of conflict resolution tool would help an officer deal with this kind of situation?
(1 point)
Responses
active empathy
active empathy
nonverbal counseling
nonverbal counseling
cultural considerations
cultural considerations
crisis management
1 answer