Let's analyze Hyung-eun's steps:
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The original equation is \( x^2 - 4x - 12 = 0 \).
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Step 1: She rewrites the equation as \( x^2 + (-6x) + 2x - 12 = 0 \). The correct factoring should give two terms that combine to give \( -4x \) when summed. Here, she splits \( -4x \) into \( (-6x) + (2x) \), which is valid.
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Step 2: She groups the terms as \( (x^2 + (-6x)) + (2x - 12) = 0 \). This step is still correct as she is grouping the terms.
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Step 3: She factored it as \( x(x + (-6)) + 2(x - 6) = 0 \). However, the term \( 2(x - 6) \) is incorrect. The correct split from the previous grouping should yield \( 2(x + 6) \).
At this point, the error occurs in Step 3. The step should have involved factoring \( 2(x + 6) \) instead of \( 2(x - 6) \).
Thus, the first error occurs at Step 3.