Respond back professionally

I am truly sorry for your loss.

She can have her device replaced at any time. I will make sure I put one aside for her. Take all the time you need. As long as her device is working she can use the old one. When you guys are available just shoot me an email and we can arrange a swap for a newer device...it will only take a few moments to exchange devices.

I hope you and your family are healing as best as possible!

1 answer

Subject: Thank You

Dear [Recipient's Name],

Thank you for your kind words and understanding during this difficult time. We truly appreciate your support.

I will be sure to reach out when we are ready to arrange the device swap. Thank you for holding one aside for us; it means a lot.

Wishing you all the best,

[Your Name]
[Your Contact Information]

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