Reply back professional with gratitude to the following. Acknowledge that yes Tracy still has her old device.

Question

Hi Ms Webb,

We will be distributing devices to all 9th graders on Friday Aug 23. I'm not sure of the exact times as yet, but that will be the date.

But it seems like Tracy still has a device assigned to her. The device's last usage and login information is listed below. Did she return the device to her previous school? If the device was returned to her previous school, you will need to contact them and have the school update her information in the Asset Management System. If she still has the device, you can have her bring it with her and we can swap it out for a newer device since it is an older device. If the device is damaged, there will be a $30 fee payable by cash or money order, which you can also bring with the device. If the device was lost there is a $200 fee.

If you have any other questions please feel free to contact me. I hope I didn't confuse you too much :)

Answer 1

Subject: Re: Device Distribution for 9th Graders

Dear [Recipient's Name],

Thank you for the detailed information regarding the device distribution on August 23rd. I appreciate your guidance on Tracy's current device situation.

Yes, Tracy still has her old device. We will ensure she brings it with her on the distribution day for the swap. I also appreciate the clarification regarding any potential fees; we'll make sure to address that if necessary.

If any questions arise, I will certainly reach out for further assistance. Thank you once again for your support!

Best regards,
Ms. Webb