In the scenario you've described:
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Who benefits? The remoras benefit from the relationship by getting food scraps from the shark’s meals and by gaining protection as they ride along with the shark.
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Who is harmed? The shark is generally neutral in this relationship; the presence of remoras typically does not harm the shark. However, if the remoras were to have a significant negative impact (which they usually do not), then the shark could be considered harmed. In most cases, the shark does not suffer any direct harm from the remoras.
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Who is neutral? The shark is generally considered neutral in this relationship since the remoras do not harm it and it doesn't derive any additional benefit from their presence.
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What relationship is this? This is an example of commensalism, a type of symbiotic relationship where one party (the remoras) benefits while the other party (the shark) is neither helped nor harmed.