In the review, several words and phrases contribute to the negative tone:
- "terrible" - This is a strong negative word that sets the overall feeling of disappointment right from the start.
- "battery is dying" - The phrase suggests that the phone is not functioning well, which adds to the feeling of frustration.
- "only lasts for about 5 hours" - This statement highlights how short the battery life is, making it sound inadequate and annoying.
- "needs to be plugged in" - This phrase implies inconvenience, as the user has to constantly recharge the phone.
- "charger takes forever" - The word "forever" exaggerates the frustration of slow charging, making the experience seem worse.
- "wait on hold for over an hour" - This emphasizes the annoyance of poor customer service, suggesting that getting help is a struggle.
- "rude and unhelpful" - These negative descriptors portray the customer service representative in a very bad light, increasing the frustration with the whole experience.
- "screen stopped working" - This phrase indicates a serious problem, making the phone seem unreliable.
- "huge hassle" - The word "hassle" suggests that using the phone is a big inconvenience, making it sound burdensome.
- "waste of money" - This final phrase conveys regret and dissatisfaction, making it clear the reviewer feels cheated.
Together, these words and phrases create a strong negative tone by expressing dissatisfaction, frustration, and regret about the phone and the service received.