To determine where Hyung-eun first makes an error, let's examine each step of her work.
- The original equation is \(x^2 - 4x - 12 = 0\).
- In Step 1, she rewrites the equation as \(x^2 + (-6x) + 2x - 12 = 0\). This grouping is incorrect because the terms \( -4x \) cannot be split into \( -6x \) and \( 2x \) while maintaining equality. The correct way to group should have kept the coefficients adding up to \(-4\).
This shows that Step 1 contains the first error.
- Moving to Step 2, she groups terms as \( (x^2 + (-6x)) + (2x - 12) = 0 \), which is based on her incorrect grouping from the previous step.
- Step 3 factors out \( x \) and \( 2 \), leading to \( x(x - 6) + 2(x - 6) = 0\). This could actually lead to the correct product form if Step 1 were correctly grouped, but it is still based on Step 1's error.
- Step 4 factors as \( (x + 6)(x - 2) = 0\). Here, she made a mistake because \( x(x - 6) + 2(x - 6) \) should indeed factor to \( (x - 6)(x + 2) \).
- Step 5 derives \( x + 6 = 0 \) or \( x - 2 = 0 \), leading to incorrect solutions due to earlier missteps.
Thus, the first error occurs in Step 1.
The answer is: Step 1.