The correct answer is:
Ensuring two-way communication and responding quickly to queries.
This approach is essential for maximizing customer satisfaction as it fosters engagement, builds trust, and addresses customer concerns promptly.
Question 27
Question 27
1
Point
Read the sentence below and choose the correct answer from the options provided.
Ntsane is developing a social media strategy for his company and his focus is on maximising customer satisfaction. According to best practices, what should he prioritise?
Ensuring two-way communication and responding quickly to queries.
Posting content that highlights the company's achievements.
Ignoring complaints to prevent negative publicity on the page.
Limiting customer interactions to maintain a professional appearance.
1 answer
1 answer