QUESTION 1

Question

Members for a team should be selected for their personality, not for their skill and skill potential.
True

False

2.5 points

QUESTION 2

Teams work best when they have a compelling reason for being, and it is thus more likely that the teams will be successful and live up to performance expectations.
True

False

2.5 points

QUESTION 3

The Norming stage begins as team members begin vying for leadership and testing the group processes.
True

False

2.5 points

QUESTION 4

During Performing, the team is starting to work well together, and buy-in to group goals occurs. The team is establishing and maintaining ground rules and boundaries, and there is willingness to share responsibility and control.
True

False

2.5 points

QUESTION 5

Research on conflict and team suggests that conflict is bad for a team and that it will inevitably bring the team down and cause them to spiral out of control and off track.
True

False

2.5 points

QUESTION 6

Reflective thinking, delay responding, and adapting are considered passive and destructive responses to conflict.
True

False

2.5 points

QUESTION 7

In a team, the multiple diverse perspectives can enhance both the understanding of the problem and the quality of the solution.
True

False

2.5 points

QUESTION 8

According to Katzenbach and Smith, people organized to function cooperatively as a group best describe which of the following?
a.
Paradox

b.
A team

c.
Emotional intelligence

d.
Cognitive complexity

e.
Cultural intelligence

2.5 points

QUESTION 9

All of these elements make teams function EXCEPT:
a.
Common commitment and purpose

b.
Specific performance goals

c.
Identical skills

d.
Commitment to how the work gets done

e.
Mutual accountability

2.5 points

QUESTION 10

______ refers to working with someone to produce or create something.
a.
Mutual accountability

b.
Paradox

c.
Emotional intelligence

d.
Cognitive complexity

e.
Collaboration

2.5 points

QUESTION 11

Which of the following represent the correct sequence of Tuckman’s Stages of Group Development?
a.
Norming, Forming, Storming, Performing

b.
Forming, Storming, Norming, Performing

c.
Performing, Norming, Forming, Storming

d.
Forming, Storming, Performing, Norming

e.
Storming, Performing, Norming, Forming

2.5 points

QUESTION 12

In which stage the informal pecking order begins to develop, but the team is still friendly?
a.
Storming

b.
Performing

c.
Forming

d.
Adjourning

e.
Norming

2.5 points

QUESTION 13

In which stage buy-in to group goals occurs?
a.
Storming

b.
Performing

c.
Forming

d.
Adjourning

e.
Norming

2.5 points

QUESTION 14

Which of the following is (are) team paradox(es)?
a.
Balancing individual differences and goals AND the collective identity and goals

b.
Fostering support AND confrontation among team members

c.
Balancing managerial authority AND team member discretion and autonomy

d.
Balancing the Triangle of Relationships—manager, team, and individual

e.
All of these.

2.5 points

QUESTION 15

Responses such as winning, displaying anger, and retaliating are considered _____ responses to conflict.
a.
destructive and passive

b.
constructive and passive

c.
destructive and active

d.
active and constructive

e.
active and passive

2.5 points

QUESTION 16

When people are among _____ teammates, the team is susceptible to groupthink.
a.
heterogeneous

b.
diverse

c.
multicultural

d.
homogeneous and like-minded

e.
all of these.

2.5 points

QUESTION 17

_____ is a competency and a skill that enables individuals to function effectively in cross-cultural environments.
a.
Structural intervention

b.
Cultural intelligence

c.
Paradoxes

d.
Exit

e.
Managerial intervention

2.5 points

QUESTION 18

A force within or outside of the body that energizes, directs, and sustains behavior is known as:
a.
ability

b.
effort

c.
intensity

d.
motivation

e.
emotion

2.5 points

QUESTION 19

The amount of effort that a person exerts to achieve a level of job performance is:
a.
intensity

b.
direction

c.
work motivation

d.
persistence

e.
cognitive dissonance

2.5 points

QUESTION 20

The degree to which people put forth effort to achieve their target refers to what component of motivation?
a.
intensity

b.
persistence

c.
direction

d.
goal setting component

e.
cognition

2.5 points

QUESTION 21

Extrinsic motivation is when a person performs a given behavior to acquire something that will satisfy a lower-order need.
True

False

2.5 points

QUESTION 22

Process theories of motivation try to explain what motivates behavior.
True

False

2.5 points

QUESTION 23

A basic premise of operant conditioning is the Law of Effect.
True

False

2.5 points

QUESTION 24

Operant refers to operating on the environment.
True

False

2.5 points

QUESTION 25

Extinction occurs when a consequence makes it more likely the response will be repeated in the future.
True

False

2.5 points

QUESTION 26

Nonreinforcement can also reduce the likelihood that desirable behavior will continue.
True

False

2.5 points

QUESTION 27

Punishment works best when used without any other forms of reinforcement
True

False

2.5 points

QUESTION 28

The basic premise of equity theory is that people continuously monitor the degree to which their work environment is “fair.”
True

False

2.5 points

QUESTION 29

Which of the following statements regarding needs is most true?
a.
Needs provide intensity in the motivation process.

b.
A manifest need is a need that motivates across time and situations.

c.
Hedonism was an early motivation theory assuming people seek pain and avoid pleasure.

d.
Needs provide direction in the motivation process.

e.
None of these.

2.5 points

QUESTION 30

Setting a goal through a “do your best” process will usually not result in the best performance.
True

False

2.5 points

QUESTION 31

Herzberg’s motivator/hygiene theory has stimulated the development of job enrichment programs in the US.
True

False

2.5 points

QUESTION 32

According to Herzberg, hygiene factors are directly related to job content.
True

False

2.5 points

QUESTION 33

A motive is the need which a person is attempting to satisfy.
True

False

2.5 points

QUESTION 34

Expectancy theory states that people:
a.
perceive that performance is not related to outcomes

b.
perceive no relationship between effort and performance

c.
will choose the effort level that results in the maximum amount of positively valued outcomes

d.
will exert the strongest effort when E1 or E2 is weak

e.
will exert the strongest effort when E2 is weak but not E1

2.5 points

QUESTION 35

The value a worker attaches to an outcome is typically based on:
a.
objective reality

b.
perception

c.
fairness as tested by a collection of others perceptions

d.
valence

e.
pay

2.5 points

QUESTION 36

Which method for setting goals will usually NOT result in the highest performance?
a.
self-set

b.
do your best

c.
assigned

d.
participative

e.
All of these

2.5 points

QUESTION 37

If a manager warned an employee not to be late for work again or they would be released, the manager was using:
a.
negative reinforcement

b.
punishment

c.
avoidance learning

d.
nonreinforcement

e.
positive reinforcement

2.5 points

QUESTION 38

When a behavior causes something undesirable to be taken away and the behavior is therefore more likely to be repeated in the future, the type of consequence used is called:
a.
positive reinforcement

b.
punishment

c.
negative reinforcement

d.
avoidance learning

e.
extinction

2.5 points

QUESTION 39

Hygiene factors are most directly related to:
a.
work itself

b.
job content

c.
job context

d.
what people do in their jobs.

e.
All of these

2.5 points

QUESTION 40

The major implication for managers using Maslow’s need theory of motivation is:
a.
focus on higher order needs

b.
design self-actualizing jobs

c.
help employees satisfy lower order needs

d.
to invert the pyramid

e.
explore additional needs to satisfy

Answer 1

Here are the answers to your questions:

QUESTION 1: False
QUESTION 2: True
QUESTION 3: False
QUESTION 4: True
QUESTION 5: False
QUESTION 6: False
QUESTION 7: True
QUESTION 8: b. A team
QUESTION 9: c. Identical skills
QUESTION 10: e. Collaboration
QUESTION 11: b. Forming, Storming, Norming, Performing
QUESTION 12: e. Norming
QUESTION 13: b. Performing
QUESTION 14: e. All of these.
QUESTION 15: c. destructive and active
QUESTION 16: d. homogeneous and like-minded
QUESTION 17: b. Cultural intelligence
QUESTION 18: d. motivation
QUESTION 19: c. work motivation
QUESTION 20: a. intensity
QUESTION 21: True
QUESTION 22: True
QUESTION 23: True
QUESTION 24: True
QUESTION 25: False
QUESTION 26: True
QUESTION 27: False
QUESTION 28: True
QUESTION 29: a. Needs provide intensity in the motivation process.
QUESTION 30: True
QUESTION 31: True
QUESTION 32: False
QUESTION 33: True
QUESTION 34: c. will choose the effort level that results in the maximum amount of positively valued outcomes
QUESTION 35: b. perception
QUESTION 36: b. do your best
QUESTION 37: b. punishment
QUESTION 38: c. negative reinforcement
QUESTION 39: c. job context
QUESTION 40: c. help employees satisfy lower order needs

Feel free to ask if you need clarification on any of the answers!