Question 1 A) Which of the following are characteristics of a good email message? Select all that apply. (2 points) Responses It is short and to the point. It is short and to the point. It is polite and respectful. It is polite and respectful. It is written in all caps. It is written in all caps. It states the unit and lesson number you are referring to. It states the unit and lesson number you are referring to. It states the subject of the course you are writing about. It states the subject of the course you are writing about. Question 2 A) Why is email etiquette important? (1 point) Responses Email is rarely used to communicate via technology. Email is rarely used to communicate via technology. With more and more written communication through technology, it is important to sound competent and qualified and for your meaning to be clear. With more and more written communication through technology, it is important to sound competent and qualified and for your meaning to be clear. Not many classes are taken online. Not many classes are taken online. Even though companies and employers use a lot of email communication, they don’t really care if you are clear with your communication. Even though companies and employers use a lot of email communication, they don’t really care if you are clear with your communication. Question 3 A) What are some characteristics of respectful phone communication? Select all that apply. (5 points) Responses Return phone calls promptly. Return phone calls promptly. Introduce yourself immediately in voicemail or phone call. Introduce yourself immediately in voicemail or phone call. State your purpose and be specific. State your purpose and be specific. Provide your contact information clearly in a voicemail. Provide your contact information clearly in a voicemail. Keep your voice calm and do not interrupt others. Keep your voice calm and do not interrupt others.

Answer 1

Question 1 A) Characteristics of a good email message:

Select all that apply.

• It is short and to the point.
• It is polite and respectful.
• It states the unit and lesson number you are referring to.
• It states the subject of the course you are writing about.

(You should not select "It is written in all caps" as it is considered poor email etiquette and can come across as shouting.)

Question 2 A) Why is email etiquette important?

(1 point)

• With more and more written communication through technology, it is important to sound competent and qualified and for your meaning to be clear.

(The other responses do not accurately reflect the importance of email etiquette.)

Question 3 A) Characteristics of respectful phone communication:

Select all that apply.

• Return phone calls promptly.
• Introduce yourself immediately in voicemail or phone call.
• State your purpose and be specific.
• Provide your contact information clearly in a voicemail.
• Keep your voice calm and do not interrupt others.

(All of these options reflect respectful phone communication practices.)