Question 1 1 pts

Question

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Harry Potter is taking his final exam in his Potions class and Professor Snape is asking the questions out loud. As Harry is trying to focus on the questions, Hermione is sighing, Ron is low-key panicking and muttering to himself, there is a cauldron boiling so loud that Harry swears it will boil over any second, and someone's pet owl keeps trying to throw up a pellet. Harry finds it very distracting and hard to listen to the questions being asked. What kind of distraction from listening is Harry facing?

Group of answer choices

Internal Noise

External Noise

Psychological Noise

Annoying Noise

Flag question: Question 2
Question 2 1 pts
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Which of these would be considered the MOST credible source?

Group of answer choices

A peer-reviewed journal article from 2022 in The Howard Journal of Communications about good communication practices

A blog post written by an unknown author in 2022 about how much to trust the government

A WebMD article on how to self-diagnose cancer

A book published in 1936 about mental health diagnosis

Flag question: Question 3
Question 3 1 pts
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Jose signed up for a new club devoted to his passion of Hardcore Parkour. The group is meeting in person for the first time and Jose meets the 5 other members who have signed up as well. While introducing themselves, he notices Rhonda is not very animated in her facial expressions. Normally, he might think that meant a person was not very happy to be joining the group. But Jose soon learns Rhonda had a different cultural upbringing than his own, and he begins to understand that she may have different, but equally valid, norms for:

Group of answer choices

Power Distance

Emotion Displays

Uncertainty Avoidance

Individualism

Flag question: Question 4
Question 4 1 pts
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Egon Spengler is explaining to Peter Venkman that the recent spike in ghost activity that New York is seeing is dangerous. As Egon is explaining how bad the situation has gotten, Peter is trying to listen. However, Egon is so monotone that Peter finds himself beginning to think thoughts like, "Did I leave the oven on this morning? Did we ever throw away our Chinese take-out boxes from last night? I hope so, otherwise our offices are going to smell awful. I wonder what would happen if I asked Dana Barrett out?" Peter is facing a form of distraction from listening called:

Group of answer choices

External Noise

Annoying Noise

Psychological Noise

Internal Noise

Flag question: Question 5
Question 5 1 pts
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Thor has held the title of “The Strongest Avenger” for a long time and is really proud of that title. He makes sure that he always looks fit, never skips leg day at the gym, and makes sure to wear the tightest shirts possible to show off his muscles. However, when the Incredible Hulk joins The Avengers, he discovers that the Hulk is actually stronger than he is. According to Erving Goffman, this would be a threat to Thor’s…

Group of answer choices

Values

Self

Face

Self-Awareness

Flag question: Question 6
Question 6 1 pts
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Sheldon, a theoretical physicist, has been asked to teach a class of visiting students to his college campus about how "space works." Sheldon prepares a long, complex, analysis that includes the physics behind black holes, the exact gravitational equations of every planet in our solar system, and how to design models of universal expansion. Sheldon walks into the room to teach the visiting students, and finds himself faced with a group of preschoolers. What piece or pieces of demographic information should Sheldon have included in his audience analysis before teaching the class:

Group of answer choices

All of the Above

Sex/Gender

Socio-economic Status

Age

Flag question: Question 7
Question 7 1 pts
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Goody Proctor is being put on trial for witchcraft in Salem, Massachusetts in 1692, and has been asked to put together a speech in her own defense. She honestly doesn't believe that she will be found guilty, she assumes that no one could seriously think she's a witch. After all, people in town know her. So when Judge Hathorne calls her to the stand, she gets up, and before anyone can ask her a question, as a joke she shouts, "Hail Satan!" The room goes immediately silent and no one laughs. After a moment, Judge Hathorne yells, "Guilty!" Goody Proctor failed what aspect of crafting her message:

Group of answer choices

The Vibe Check

Crowd Control

Audience Analysis

Delivery

Flag question: Question 8
Question 8 1 pts
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Commissioner Gordon knows that the Bat-signal is usually only used for emergencies. However, Gordon really needs to know who Batman's tailor is so he can have a suit made for an upcoming event. Gordon decides that if he just flips the Bat-Signal on and off rapidly and repeatedly (like he is at a Bat-Rave) then Batman will just automatically know that it's nothing serious. Batman, of course, has no idea what Gordon actually needs and flies into action. When he arrives, he is not pleased with Commissioner Gordon. We would call this interaction:

Group of answer choices

Ineffective Communication

Implied Communication

Childish

Effective Communication

Flag question: Question 9
Question 9 1 pts
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You are one of the Defensive Coaches for the Arizona Cardinals and your team has a first-round draft pick in the next NFL Draft. You and the rest of the coaching staff are trying to decide between three excellent prospects for Defensive End. You want your group to come to consensus on the decision. What should you make sure happens to ensure the decision is by consensus?

Group of answer choices

Ask each person on the coaching staff to vote for one of the three candidates and choose the one with the most votes.

Define the problem, establish criteria for a solution, generate possible solutions, then choose and implement the best solution.

Leave plenty of time to make the decision, promote open discussion, encourage active listening, let everyone know you want a decision they all support, and make sure no one feels pressured to go along if they actually disagree.

Advise the Head Coach to ask for everyone’s opinions but make the decision himself so there is no arguing.

Flag question: Question 10
Question 10 1 pts



You must present an update about the previous quarter’s sales to your team at Moondollars Coffee. You’re preparing a Google Slideshow to enhance your recap. You have statistics from all 300 stores in your metro area (one on every street corner, of course). You are contemplating the best way to present your information. Which of the following choices is the best option?

Group of answer choices

Sum up the collective data on a few slides - with just a couple of relevant graphs and a verbal explanation of why you think the results are better or worse than previous quarters.

Present the data on graphs for 30 stores per slide, so you can keep the slideshow to a maximum of 10 slides.

Sum up all of the data in a few slides while mentioning each of the stores separately in the verbal part of your presentation.

Create 300 slides so you can go over each store’s sales individually.

Answer 1

Here are the answers to the questions based on the information provided:

Question 1: Harry is facing a type of distraction called External Noise.

Question 2: The MOST credible source would be A peer-reviewed journal article from 2022 in The Howard Journal of Communications about good communication practices.

Question 3: Jose begins to understand that Rhonda may have different, but equally valid norms for Emotion Displays.

Question 4: Peter is facing a form of distraction from listening called Internal Noise.

Question 5: This would be a threat to Thor’s Face.

Question 6: The piece or pieces of demographic information Sheldon should have included in his audience analysis is Age.

Question 7: Goody Proctor failed the aspect of crafting her message known as Audience Analysis.

Question 8: We would call this interaction Ineffective Communication.

Question 9: To ensure the decision is by consensus, you should Leave plenty of time to make the decision, promote open discussion, encourage active listening, let everyone know you want a decision they all support, and make sure no one feels pressured to go along if they actually disagree.

Question 10: The best option would be to Sum up the collective data on a few slides - with just a couple of relevant graphs and a verbal explanation of why you think the results are better or worse than previous quarters.

Feel free to ask if you have any more questions or need further clarification!