Question 1 (1 point)

Question

Saved
Identify the primary goal associated with the principal of Rapid Experiments with Customers?

Question 1 options:

Narrowing ideas to find the solution with the best customer benefit.

Creating a Customer Problem Statement and Ideal State Statement.

Testing the hypothesis of one or more solutions.

Brainstorming with team members to generate solution ideas.

Question 2 (1 point)
Saved
Which would be the most appropriate situation to apply Design for Delight?

Question 2 options:

You want to create a blog to share your favorite music with other people.

You want approval to operate a shaved ice stand at your state junior soccer playoffs.

You need to follow industry standards to build a new game app.

You want to find innovative ways to help a local high school build a scholarship fund.

Question 3 (1 point)
Saved
Which of these is a looping concept?

Question 3 options:

Go Narrow

Customer Safari

Storyboarding

Faster than Thought

Question 4 (1 point)
Saved
Which of the following concepts describes prototyping and experimentation?

Question 4 options:

Don't Get Ready, Get Started

Go Broad to Go Narrow

Ever-escalating Loops

Move Faster than Thought

Question 5 (1 point)
Saved
Which of the following is NOT a metric used to measure customer delight?

Question 5 options:

Customer benefit

Narrowing

Ease

Positive emotion

Question 6 (1 point)
What is the goal of brainstorming?

Question 6 options:

To work in a committee setting and allow one person to provide answers to the problem.

To quickly generate lots of ideas from different perspectives.

To sort through several ideas to create a solution.

To eliminate any available reasons for the customer to be delighted.

Question 7 (1 point)
What is one good reason to select an idea to try when you're using Go Broad to Go Narrow?

Question 7 options:

It has a high level of competitiveness and is better than other products or services on the market.

It has a high likelihood of making a profit.

It has a high likelihood that it will delight the customer.

It is a great business idea that competitors haven't tried.

Question 8 (1 point)
The perfect group size for brainstorming is _______________ people.

Question 8 options:

1 - 3

4 - 6

8 - 10

4 - 12

Question 9 (1 point)
Your client has written the following Customer Problem Statement:

I am an overweight employee with a full-time job and a toddler at home.

I am trying to get regular exercise.

But I can't find the time.

Because I spend all of my non-working time playing with my daughter.

Which makes me feel powerless to control my weight.

Which of the following could be the beginning of this customer's Ideal State Statement?

Question 9 options:

I am: a customer looking for reliable network access.

The biggest benefit to me: is being paid more money.

In a perfect world: I have a gym at work and an hour off duty to use it

I am trying to: be a productive worker.

But: I cannot work efficiently.

I am: a customer looking for reliable network access.

Question 10 (1 point)
Which are three important takeaways from customer observation?

Question 10 options:

You can't assume you know what customers need because everyone is different.

Customers will gain a deeper respect for your product or service.

Observing and talking to customers gives us insights into problems or "pain points" that we could help them solve.

Seeing other people struggling with problems motivates us to help them with an innovative solution.

You need to know how much people will pay for your product or service.

Customers get to know your company support team.

Question 11 (1 point)
Customers get to know your company support team.

Question 11 options:

You can't assume you know what customers need because everyone is different.

Customers will gain a deeper respect for your product or service.

Observing and talking to customers gives us insights into problems or "pain points" that we could help them solve.

Seeing other people struggling with problems motivates us to help them with an innovative solution.

You need to know how much people will pay for your product or service.

Customers get to know your company support team.

Question 12 (1 point)
Which two statements describe the purpose of narrowing? (Choose 2)

Question 12 options:

To brainstorm with team members to generate solution ideas.

To sort solution ideas and rank them.

To whittle ideas to find the solution with the best customer benefit.

To create a Customer Problem Statement.

Question 13 (1 point)
Which three are effective customer observation methods? (Choose 3)

Question 13 options:

Remote Observation with Zoom

Customer Support Calls

Follow Me Home

Online Polls

Emailed survey

Customer Safari

Question 14 (1 point)
You have an idea to propose to your team that you believe will delight your customer and help resolve the customer's problem. Which two elements should you include in your representation? (Choose 2)

Question 14 options:

How the customer discovers your solution

A profit analysis of the solution

How to market the solution to new customers

The customer experiencing the problem

Question 15 (1 point)
Please read the following business scenario:

Your client owns a local packing and moving company. Employees, materials, and moving trucks are assigned manually, which often results in days with small jobs and too many employees and packing materials or days with large jobs and too few employees and packing materials. Customers have complained that movers are often late, must contact the office to send more packing materials, and the move takes longer to complete than expected. At the end of the day, many of the employees return to the office late, so your client must pay them overtime. The client would like a solution that reduces overtime and keeps customers happy.

Your client would like to:

Reduce overtime pay by 85%
Have a 90% customer satisfaction rating
Reduce material waste by 75%
You prepare to run a technical test.

Which three results from the choices below indicate success? (Choose 3)

Question 15 options:

Results showed a 95% customer satisfaction rating.

Material waste was reduced by 85%.

Material waste was reduced by 70%.

Overtime was reduced by 90%.

Question 16 (1 point)
Which two criteria must be met for an assumption to be considered a "Leap of Faith" Assumption? (Choose 2)

Question 16 options:

The assumption is most crucial for a product, feature, or service to succeed.

The assumption is the easiest to implement.

The assumption is popular and proven successful.

The assumptions has not yest been proven true in practice elsewhere

Question 17 (1 point)
Which three are good questions to use during a Rapid Experiment with a customer? (Choose 3)

Question 17 options:

Do you have any questions about the prototype?

What would the customer prefer for packaging, bundling, colors, sizes, pricing, etc

Do you like this prototype?

How long did it take to implement (use) the prototype?

Was there anything confusing about the prototype?

Question 18 (1 point)
Which of these choices are components that must be included in a Hypothesis Statement? (Choose 3)

Question 18 options:

The customer will feel

Which will be measured by these success metrics

This is the problem... and the solution

If we.....then

Prediction.... analysis

Question 19 (1 point)
Identify each Prototyping Method by matching the method to the corresponding description.

Question 19 options:

Visual of a product with no active features.

Series of descriptions on cards or slides that tell the order

Digital representation of a physical product to predict

1.
Mockup

2.
Simulation

3.
Storyboard

Question 20 (1 point)
Your team used a Concierge Test to observe employees manually implementing a new procedure before your team automates it. Which should be considered to identify next steps?

Question 20 options:

Cost of implementation

Marketing projections

Number of test candidates

Marketing analysis

Question 21 (1 point)
Which two are customer observation best practices? (Choose 2)

Question 21 options:

Asking questions about why a customer did something

Asking if a customer likes a product

Observing customers using a product

Measuring the quantity of a product purchased.

Watching customers purchase a product

Question 22 (1 point)
Your certification goal in this class is

Question 22 options:

Microsoft PowerPoint

Microsoft Word

Design for Delight

Business Communications

Question 23 (1 point)
This is an example of software

Question 23 options:

keyboard

monitor

Microsoft Word

mouse

Question 24 (1 point)
Microsoft PowerPoint is used to create documents like business letters and resumes.

Question 24 options:
True
False
Question 25 (1 point)
Which software program is the best to use to create presentations?

Question 25 options:

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Microsoft Outlook

Answer 1

Here are the answers to your questions:

Question 1: Testing the hypothesis of one or more solutions.

Question 2: You want to find innovative ways to help a local high school build a scholarship fund.

Question 3: Customer Safari

Question 4: Move Faster than Thought

Question 5: Narrowing

Question 6: To quickly generate lots of ideas from different perspectives.

Question 7: It has a high likelihood that it will delight the customer.

Question 8: 4 - 12

Question 9: In a perfect world: I have a gym at work and an hour off duty to use it

Question 10: Observing and talking to customers gives us insights into problems or "pain points" that we could help them solve.

Question 11: Observing and talking to customers gives us insights into problems or "pain points" that we could help them solve.

Question 12: To sort solution ideas and rank them. and To whittle ideas to find the solution with the best customer benefit.

Question 13: Follow Me Home, Remote Observation with Zoom, Customer Safari

Question 14: The customer experiencing the problem and How the customer discovers your solution

Question 15: Results showed a 95% customer satisfaction rating, Material waste was reduced by 70%, Overtime was reduced by 90%.

Question 16: The assumption is most crucial for a product, feature, or service to succeed. and The assumptions has not yet been proven true in practice elsewhere.

Question 17: Do you like this prototype?, What would the customer prefer for packaging, bundling, colors, sizes, pricing, etc., Was there anything confusing about the prototype?

Question 18: If we.....then, The customer will feel, This is the problem... and the solution

Question 19:

1. Mockup - Visual of a product with no active features.
2. Simulation - Digital representation of a physical product to predict
3. Storyboard - Series of descriptions on cards or slides that tell the order

Question 20: Cost of implementation

Question 21: Observing customers using a product and Asking questions about why a customer did something

Question 22: Design for Delight

Question 23: Microsoft Word

Question 24: False

Question 25: Microsoft PowerPoint

Feel free to ask if you need further assistance!

Answer 2

thxs

Answer 3

You're welcome! If you have any more questions or need further assistance, feel free to ask. Good luck!