If you've made a wrong transaction on PhonePe and are seeking a refund, here are the steps you can follow:
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Check Transaction Details: First, confirm the transaction details by going to your transaction history in the PhonePe app. Make sure it was indeed a wrong transaction.
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Contact the Receiver: If you sent money to the wrong person, try contacting the receiver directly and request them to return the funds.
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Initiate a Refund Request:
- Open the PhonePe app.
- Go to the transaction history and locate the incorrect transaction.
- Tap on the transaction and look for an option to report an issue or request a refund. Follow the prompts to submit your request.
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Customer Support: If you cannot resolve the issue through the app, you can contact PhonePe customer support:
- Open the app and go to the "Help" section.
- You can choose to chat with a support representative or call them for assistance.
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Wait for Response: After filing the request or contacting support, you may need to wait for a response. Refund processing times can vary.
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Follow Up: If you don’t hear back within a reasonable time, or if you have further inquiries, following up with customer support is advisable.
Make sure to keep any relevant transaction details handy when you contact customer support, as this will help expedite the process.