Phonepe wrong transaction refund money

1 answer

If you've made a wrong transaction on PhonePe and want a refund, here are the steps you can follow:

  1. Check Transaction Details: First, ensure that the transaction is indeed incorrect by checking the transaction details in the app.

  2. Contact the Recipient: If you know the person you sent the money to, consider contacting them directly to request a refund.

  3. Raise a Dispute on PhonePe:

    • Open the PhonePe app.
    • Go to the "History" section to find the transaction.
    • Tap on the transaction in question and look for an option to raise a dispute or request a refund.
    • Follow the prompts and provide necessary details for the dispute.
  4. Customer Support: If the dispute process does not resolve your issue, you can contact PhonePe customer support for assistance:

    • Go to the app's "Help" or "Support" section.
    • Reach out to them via chat or call.
  5. Wait for Resolution: Keep in mind that refunds can take some time. PhonePe will investigate the issue before processing a refund.

  6. Follow Up: If you don’t receive any update after a few days, it’s a good idea to follow up with PhonePe customer support.

Remember to keep all relevant information handy, such as transaction IDs and screenshots, to expedite the process.