If you've made a wrong transaction on PhonePe and want a refund, here are the steps you can follow:
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Check Transaction Details: First, ensure that the transaction is indeed incorrect by checking the transaction details in the app.
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Contact the Recipient: If you know the person you sent the money to, consider contacting them directly to request a refund.
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Raise a Dispute on PhonePe:
- Open the PhonePe app.
- Go to the "History" section to find the transaction.
- Tap on the transaction in question and look for an option to raise a dispute or request a refund.
- Follow the prompts and provide necessary details for the dispute.
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Customer Support: If the dispute process does not resolve your issue, you can contact PhonePe customer support for assistance:
- Go to the app's "Help" or "Support" section.
- Reach out to them via chat or call.
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Wait for Resolution: Keep in mind that refunds can take some time. PhonePe will investigate the issue before processing a refund.
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Follow Up: If you don’t receive any update after a few days, it’s a good idea to follow up with PhonePe customer support.
Remember to keep all relevant information handy, such as transaction IDs and screenshots, to expedite the process.