“Performance gaps” can be defined as: (1 point) Responses Features of a product that are better than expected. Features of a product that are better than expected. Features of a product that do not perform as promised. Features of a product that do not perform as promised. The reasons why the product has performed well. The reasons why the product has performed well. Positive engaging material for the audience of the review.

Answer 1

Features of a product that do not perform as promised.