One of the residents complains that he doesnt understand why insurance ccompanies need so much documentation and the reimbursement system is so complex. how do you respond?

Answer 1

Notice that the question asks how do YOU respond. If you'll post your ideas so far, someone here will be able to comment on your thinking.

Here are some places to start:
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"It is essential to keep good records ... in case of loss so that you can properly file a claim with your insurance company. Good records can help the insurance company process your claim faster so that you can get your life back to the way it used to be."

http://www.google.com/search?q=insurance+reimbursement&rls=com.microsoft:en-us:IE-SearchBox&ie=UTF-8&oe=UTF-8&sourceid=ie7&rlz=1I7SUNA

Let us know what you think.