On one of Melissa’s first days as a receptionist for a marketing company, she fielded a call from an interested potential client. She answered the phone with a smile, introduced herself and the name of the company, and wrote down the caller’s name and contact information. Unfortunately, when a sales representative later tried to return the potential client’s call, someone else kept answering. It was later determined that Melissa had recorded the wrong number. Melissa’s new boss was understanding but told her she should have done something differently to prevent the mistake. What action was Melissa’s boss MOST likely referring to?

Question

On one of Melissa’s first days as a receptionist for a marketing company, she fielded a call from an interested potential client. She answered the phone with a smile, introduced herself and the name of the company, and wrote down the caller’s name and contact information. Unfortunately, when a sales representative later tried to return the potential client’s call, someone else kept answering. It was later determined that Melissa had recorded the wrong number. Melissa’s new boss was understanding but told her she should have done something differently to prevent the mistake. What action was Melissa’s boss MOST likely referring to?
Possible Answers:
typing the number rather than writing it down by hand typing the number rather than writing it down by hand checking who the number was registered to in a telephone directory checking who the number was registered to in a telephone directory setting a time for the potential client to call back setting a time for the potential client to call back repeating the number back to the client before hanging up

GPT-4o mini · Answer

Melissa’s boss was MOST likely referring to **repeating the number back to the client before hanging up**. This practice helps ensure that any mistakes are caught and corrected immediately, reducing the likelihood of recording the wrong number.