Now that we have discussed the process of translating the organisational business plan into a BSC your next task is to consider how the scorecard will be applied at a business unit level You have been provided with a new template Use the sales team for Lovely Locks and provide one example onty per perspective te one objective one meature and one target specific to your business unit

Question

Balanced Scorecard Template for the BUSINESS UNIT

Perspective

Strategic Objective

Mussure

Target

Financial

Customer

M.9

Internal Business Process

Learning and Growth

Answer 1

Here's how the Balanced Scorecard (BSC) template can be applied specifically to the sales team at Lovely Locks, with one example per perspective:

Balanced Scorecard Template for the BUSINESS UNIT

| Perspective | Strategic Objective | Measure | Target | |------------------------------|-------------------------------------------------------|--------------------------------------|-------------------------| | Financial | Increase revenue from haircare product sales | Monthly sales growth rate | 15% increase per quarter | | Customer | Improve customer satisfaction | Customer satisfaction survey score | Average score of 90% | | Internal Business Process | Enhance sales process efficiency | Average time to close a sale | Reduce to 10 days | | Learning and Growth | Improve sales team training and skills | Number of training sessions attended | Minimum of 4 sessions/year|

This BSC framework provides a focused approach for the sales team at Lovely Locks to achieve strategic objectives while measuring progress and performance across different perspectives.