Question

Nomsa manages a local flower shop and currently uses traditional methods to handle inventory
and customer orders. She is facing challenges in efficiently managing sales and providing a
seamless experience for customers. You've introduced the idea of implementing a computerised
information system that enables customers to place orders online for delivery or pickup. Nomsa is
sceptical about this shift and needs convincing about the advantages of adopting such a system
for her flower shop.
Q.1.1 Identify which major component of an information system is being used in each
scenario. Justify your answer.
Q.1.1.1 Nomsa inputs details about the available flower inventory, such as types,
quantities, and prices, into the computerised system
(2)
Q.1.1.2 Nomsa utilises digital records to analyse past order data, enabling her to
recognise popular flowers, customer preferences, and overall purchasing
trends.
(2)
Q.1.1.3 The computerised system handles incoming online orders, manages realtime inventory updates, and generates reports for Nomsa to streamline
sales and order fulfilment.
(2)
Q.1.1.4 Nomsa refers to the system's dashboard to gather insights into current
orders, delivery schedules, and customer preferences, aiding her in making
informed decisions about the flower shop's operations