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My account on Xbox was blocked because I was hacked by soneone. I tried to get the account back and the guy investigated me . would not respond to messages . had make a new account . I just told him I would rather just have a refund for all the paid games I bought. And the guy deletes my account with no refund . I can't contact them . I ask repeatedly to get the refund and was ignored . I have the entire conversation we had . but Xbox has to refund me right ? I did nothing to violate the terms of service . but I'm out all the money I spent for the service and content I over for. That just sounds illegal to me. How is that ok?

1 answer

I'm sorry to hear about your situation; that sounds very frustrating. If your Xbox account was hacked and subsequently blocked, it's understandable that you would want your money back for any games or services you purchased. Here are steps you can take to address this issue:

  1. Document Everything: Keep all records of your conversations with Xbox support, including dates and times, as well as any evidence of purchases and account activity. This documentation will be important for your case.

  2. Contact Xbox Support Again: Sometimes, contacting customer support multiple times can help. Try reaching out to them through multiple channels, such as their official website, social media (Twitter, Facebook), or forums. Clearly explain your situation, and provide the details you have documented.

  3. Use the Xbox Support Website: Visit the Xbox Support website and use the account recovery tools they provide. Additionally, you may find specific instructions for reporting account hacks and seeking refunds.

  4. Request a Call Back: On the support page, you may be able to request a call back from a support representative. This can sometimes lead to a quicker resolution than email or chat.

  5. File a Complaint: If you continue to receive no response, you might consider filing a complaint with consumer protection agencies in your country. This could include the Better Business Bureau (BBB) in the U.S. or other relevant organizations based on your location.

  6. Refund Policies: Generally, companies do have refund policies, especially for digital purchases. However, the specifics can vary. Make sure to familiarize yourself with Xbox's refund policy. If you believe you have a legitimate claim, persist in seeking a refund.

  7. Consider Dispute with Payment Provider: Depending on how you made your purchases (credit card, bank, etc.), you can consider disputing the charges directly with your payment provider. They may be able to help you recover the funds if you can prove that you did not authorize any charges after the hack.

  8. Legal Advice: If all else fails and you believe your situation warrants it, seeking legal advice may be an option. Depending on the amount of money at stake, it may be worth consulting with a legal professional about your rights regarding consumer protection.

It can be difficult to navigate situations like this, but persistence and clear communication will be key to resolving the issue.