The most important reason why it is crucial for Marcus's boss to know what is really going on is:
○ The boss cannot respond appropriately if he does not know what is going on.
Understanding the reality of the situation is essential for effective decision-making and problem-solving within the company. If the boss is unaware of the challenges or downward trends, he may implement misguided strategies, fail to address critical issues, and ultimately jeopardize the company's success and employee morale.