Jedida made a mistake in Step 2. The quadratic equation she started with was \( x^2 - 96 = 4x \). After moving \( 4x \) to the left side correctly in Step 1, she should have obtained:
\[ x^2 - 4x - 96 = 0 \]
In Step 2, she incorrectly factored \( x^2 - 4x - 96 \) as \( (x + 12)(x - 8) \). The correct factorization should be \( (x - 12)(x + 8) \), hence the statement "Step 2; she did not factor the left side of the equation correctly" is accurate.
So the correct response is:
Step 2; she did not factor the left side of the equation correctly.