Jedida made a mistake in Step 1.
The initial equation is: \[ x^2 - 96 = 4x \]
In Step 1, she wrote: \[ x^2 + 4x - 96 = 0 \]
This is incorrect because she should have subtracted \( 4x \) from both sides to correctly rearrange the equation. The correct transformation should be: \[ x^2 - 4x - 96 = 0 \]
Thus, the correct response is: Step 1; she added 4x to both sides instead of subtracting.