Jamal's patient calls him and is irritated that he has still not received the email instructions for the fluoroscopy test he is scheduled for. Jamal looks at his computer and sees that he did, in fact, send the patient's instructions. The patient insists that he has not received them. What would be the BEST way for Jamal to handle the situation?
(1 point)
• Tell the patient to come to the office to get written instructions.
• Ask the patient to verify the spelling of their email address.
• Send the email again to the same address he used before.
• Nothing. The patient will receive the email eventually.
1 answer
The best way for Jamal to handle the situation would be to ask the patient to verify the spelling of their email address. This way, he can ensure that the email was sent to the correct address. If the email address was correct, then he can resend the email to the same address he used before. This way, Jamal can address the issue and ensure that the patient receives the necessary instructions for the fluoroscopy test.
1 answer