When listening to angry callers, it is important to not take anything personally. Remaining calm, speaking softly, and actively listening to the caller are all effective strategies for handling the situation professionally and empathetically. Taking things personally can escalate the situation and hinder effective communication.
It is important to not do what when listening to angry callers?
Remain calm at all times
Speak softly
Listen to the caller
Take anything personally
1 answer
1 answer