Is the subject line "Improving Customer Service" appropriate in a message to superiors?

Question

Yes, because it focuses on solving the problem.
No, because the word "service" makes the subject line seem negative.
No, because the boss is likely to think that you caused the problem.
Yes, because it makes it look like you "bought into" the goals of the organization.

Answer 1

I would say A

Answer 2

I agree.