In which of the following situations would it be BEST to recast the situation as a positive message?
When you want to maintain goodwill with the reader, because you still have to deal with each other
When there really is not a reason for the refusal
When you can offer an alternative that will still enable the reader to accomplish his or her goals
When the reader is already expecting bad news
3 answers
In my opinion C is the best choice
In my opinion i find that C is also the best answer choice here.
I think it would be best to recast as a positive message to maintain goodwill. If the message enables the person to better meet his/her goals, it is already positive.
Since it is always better to recast the situation as a positive message, it is hard to tell which is "BEST."
Since it is always better to recast the situation as a positive message, it is hard to tell which is "BEST."