In which of the following situations is it MOST appropriate to deemphasize negatives?
When the reader must correct a dangerous practice
When you are denying a customer's request for credit
When you are fining a company for polluting the environment
When you are hiding the negative news so you do not appear dishonest or unethical
5 answers
What do you think?
Why would you deemphasize negatives in that situation (b)? Don't you think a customer needs to know what is wrong with his/her credit in order to work on improving it?
Well I believe d sounds more correct,
Let me expound on one: YOu are hiding negative news or information so you don't appear dishonest?
This sounds like CAR101 for used car salesmen.
This sounds like CAR101 for used car salesmen.
I agree, Bob. I'm bothered by the suspicion of unethical shenanigans in d.
I think b. is the best answer. Although the customer should be told why is application for credit is refused, it should be done in such a way that negative angle is deemphasized.
I think b. is the best answer. Although the customer should be told why is application for credit is refused, it should be done in such a way that negative angle is deemphasized.