The best strategy in the Rude Customer scenario is offering a range of compromise solutions including any discounts on new motors that you are able to offer. This approach focuses on finding a resolution and maintaining a professional demeanor, which helps to de-escalate the situation and shows the customer that you are willing to help her despite her rudeness. It fosters a more positive interaction and can potentially turn a negative experience into a satisfactory one for both parties.
In the Rude Customer scenario, which of the following Is the best strategy?
Pointing out that it’s the customer’s fault for not maintaining her treadmill properly
Offering a range of compromise solutions including any discounts on new motors that you are able to offer.
Warning her that the next time she is rude to you, you will end the call
Being rude right back at her
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