In the Angry Customer scenario, blaming the construction company is NOT a good strategy. Blame can escalate the situation, make the customer feel unheard, and can damage your relationship with the customer. Instead, expressing empathy, allowing the customer to vent, and taking deep breaths to remain calm are all effective strategies for managing the situation positively.
In the Angry Customer scenario, which of the following is NOT a good strategy?
Blaming the construction company
Expressing empathy
Allowing the customer to vent
Taking deep breaths in order to remain calm and operate in Adult mode
1 answer
1 answer