In speaking to Nonkosi, it is important to convey empathy, support, and reassurance.
Acknowledge her feelings and experiences, emphasizing that she is not to blame for what is happening. Encourage her to express her emotions and concerns, ensuring her that she is safe and that help is available. Provide information about the support systems in place and assure her that steps are being taken to ensure her safety and well-being. Reiterate that she is valued and cared for, and that her voice is heard and respected. Paraphrase
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some of what she says to show that you are actively listening and understanding her perspective. Encourage her to reach out for help if she needs it and offer to assist her in finding resources or speaking to someone who can provide support. Let her know that she is not alone in this situation and that there are people who care about her and want to help her through this difficult time.