In business studies, Quality management has two divisions that managers have to focus on. Name the two divisions?

Answer 1

The two divisions in quality management that managers have to focus on are:

1) Quality assurance: This division involves the implementation of systems and processes to ensure that products or services meet or exceed customer expectations. It includes activities such as setting quality standards, conducting inspections and audits, and identifying and preventing defects or errors.

2) Quality control: This division involves the monitoring and evaluation of product or service quality during the production or delivery process. It includes activities such as checking for defects, conducting tests and measurements, and taking corrective actions to ensure that products or services meet the predetermined quality standards.