In an inverted organization, the frontline staff is considered to be at the top, as they are the ones directly interacting with customers or delivering the organization's core products or services. They have the most authority and decision-making power in serving the customers and shaping their experiences with the business.
Below the frontline staff, there is the support staff, who provide assistance and support to the frontline employees. They may include administrative staff, human resources, IT personnel, and other departments that enable the smooth functioning of the organization.
Senior management comes next in the hierarchy. They provide guidance and strategic direction to the organization. Their role is to set goals, develop strategies, make important decisions, and oversee the overall operations of the business. However, in an inverted organization, senior management acts as a facilitator and supporter to the frontline staff rather than the traditional top-down approach where they exercise direct authority.
Finally, middle management is at the bottom of the hierarchy in an inverted organization. Their role is to support the frontline staff by coordinating and managing the day-to-day activities within their specific departments or teams. They act as a liaison between senior management and the frontline staff, ensuring effective implementation of strategies and supporting the staff to meet customer needs.
In an inverted organization who is at the top
middle management
senior management
support staff
frontline staff
1 answer
1 answer