In a kickoff meeting between a graphic designer and a client, the client spoke for the first fifteen minutes about the company’s history and mission, but said nothing of the project. Which response from the graphic designer represents a best practice for active listening?

Question

(1 point)
Responses

continue actively listening to the client

continue actively listening to the client

guide the client with a clarifying question

guide the client with a clarifying question

ask the client to share more project information

ask the client to share more project information

summarize your understanding of the project so far

summarize your understanding of the project so far

Answer 1

The best response that represents a best practice for active listening would be:

guide the client with a clarifying question

This response encourages the client to provide more specific information about the project while demonstrating that the designer has been listening and is engaged in the conversation.