If you have several calls coming in at one time, you should:

Question

A. ask someone else to help you.

B. answer each call as soon as possible, saying, "Good Morning, Mr. Smith's office, will you hold, please?"

C. handle one call at a time.

D. answer each call by placing the caller on hold.

I am having trouble answering this question. I know it is not D for sure. I am tied between B and C.

Answer 1

I vote for B.

Answer 2

Thanks Ms. Sue.

Answer 3

You are welcome.