If the caller is not able to hold, the operator can take a message. This ensures that the caller's concerns are documented and can be addressed later. Offering to transfer them somewhere else can also be an option, provided it meets the caller's needs. Convincing them to hold might not be effective if they have already expressed an inability to do so.
If the caller is not able to hold, what can the operator do?
Convince them to hold
Take a message
Offer to transfer them somewhere else
Nothing
1 answer