If an audience is opposed to what you have to say or resistant to a change you are suggesting, a good approach is to

Answer 1

What are your choices?

Answer 2

a. be as ambiguous as possible to avoid offending the members of the audience.

b. begin the message with something both of you and the audience can agree upon.

c. try to convince the audience that your solution is perfect and that there are no other alternatives.

d. deliver all aspects and details about the message at once to get it all out in the open

Answer 3

It's on page 53 under question number three first bullet :) if we have tha same books lol