The best course of action in this situation would be to inform the caller you will call them back. This ensures that you are respectful to both the caller on the phone and the coworker who needs your attention. After letting the caller know you'll return the call, you can then address your coworker.
If a coworker comes by your desk while you are on the telephone, what should you do?
Place the caller on hold
Write a message on a notepad for them
Ignore them
Inform the caller you will call them back
1 answer
1 answer