IBT A - U2L1 - Communication in the Workplace - Quiz

Question

1 of 151 of 15 Items
Question
Customer service is only a company's ability to supply a customer's needs.
Responses

True
True

False

Answer 1

The correct answer is False.

Customer service encompasses more than just a company's ability to supply a customer's needs; it includes the entire experience a customer has with a company, including communication, support, and the quality of service provided before, during, and after a purchase.